Warranty/Terms of Service/Returns

Each product is fully guaranteed by GasHosesandRegulators.com or the original manufacturer to be free of manufacturing defects. We gladly work with the customer to resolve any issue. The manufacturer's warranty covers repair or replacement of defective parts. On most items GasHosesandRegulators.com also offers a 14-day exchange/ refund policy for products which have not been used. 

Pipe burners, cast iron burners, jet burners, gas regulators, gas hoses, or other products that show signs of wear, installation, or use rendering them unfit for re-sale are not acceptable for Credit, Refund, or Exchange.   
Dust Caps, Dust Plugs, and the Ashcroft Low Pressure Test Gauges are not eligible for return or exchange.   Brass Fittings eligible for return are subject to a 20% restocking fee and the cost of the original postage incurred in first sending them.  Custom-manufactured hoses, drilled orifice fittings, or other custom-built items are not returnable.    

Items returned must be in original packaging and at customer’s expense. Paint is not warranted. Shipping charges are not refundable.  
Claimants may be required to provide proof of purchase by the original purchase receipt.  Manufacturer's defects in products will be replaced and/or repaired by the sole option of GasHosesandRegulators.com.   Warranties are not transferrable. 

Your credit card is charged automatically at the time you place your order.  No items may be returned for Credit, Refund, or Exchange without prior consent.  Returns are subject to a 20% restocking fee, which attempts to cover our costs of originally processing, packaging, and shipping the item by USPS or FedEx. Items are sold at a price including free shipping.  A Return Authorization number (RA#) and return address is obtained by emailing info@GasHosesandRegulators.com  or calling
(713)-222-6095.    

An RA# by itself does not guarantee final disposition. Returns are subject to inspection.  Customers pay shipping charges on alternate merchandise in an Exchange request. Customera must pack the returned materials in a manner to insure safe transit. Small items be shipped UPS Ground Service "Insured".  We will not accept C.O.D. or freight collect shipments.